Clarifying Download Instructions
I was working on Vol.2 of the Home Study Course and received an email from a customer who just bought Vol.1. Apparently, she thought the Free welcome email was all that she was getting.
There must be confusion in the communication process that allowed this to happen and I told myself, “This wouldn’t do!”
So I immediately stopped what I was doing and wrote this blog post.
First of all, I want to assume responsibility for what happened, and I want to apologize to ALL customers. If there’s any confusion in the download process that caused you some miscomfort, I’m truly sorry.
Now I want to do something that make sure the same thing don’t happen again.
1) I’ll be including CLEAR download instructions in all future sales copy for the premium products.
2) I want to clarify that this is a DIGITAL purchase. You won’t be receiving any physical products. This is a digital purchase for several reasons. I’ll explain more on this in the sales letter for vol.2.
DOWNLOAD INSTRUCTIONS
Right after the purchase, please DO go ahead and click the “CONTINUE” button and you’ll be brought to the download page immediately.
There’ll be no welcome email until you join the customer email list on the download page.
Hope that clears things up.
Again, I apologize for any inconvenience, misunderstandings, confusions etc. Thank you all for your kind support and purchase.
Darren Chow
I have not purchased anything so if you are of the opinion please clarify. if it is of your opinion that I have purchased something then there has been a misunderstanding.
Please put my mind at rest that you are not about to bill me for something
Yours faithfully
Anne Kleu
Anne, this post is for existing customers, and all members who are thinking of purchasing anything in the future.
If you haven’t bought anything, don’t worry about a thing. You won’t be billed a single cent.
This information is to help those who have purchased, or who are thinking of purchasing the Home Study Course, to download the products faster.
Hope that addresses your concerns.
Darren Chow
Just want to say that I had no problem whatever with the way you explained things and understood it all.
Wish you well and success with volume II
Thanks for all the on-line tips and help
Darren, Thank you for the download instructions. looks pretty clear to me. Have a good one. Lamoine D
Lamoine, know that I can always count on you to leave a nice comment. You’re a dearie.
Take care!
Darren
I didn’t realize that you had to download it. Seeing as I purchased it last year, is it still possible to me to download it? Please help me and my blonde-ness!
I have not purchased anything so if you are of the opinion please clarify. if it is of your opinion that I have purchased something then there has been a misunderstanding.
Please put my mind at rest that you are not about to bill me for something
Yours faithfully
Connie Gilreath
Connie, your comment looks strangely similar to Anne’s comments. You know each other?
Anyway, again the answer is no, since you’ve not purchased anything, you’ll not be billed anything.
Darren
Hi Beth, I’ve gotten in touch with you via email. Please correspond from there.
Thanks.
Darren